Financial Markets by Quarter
For the Q4 edition, we focus on the consumers’ perspective with regards to usage, and openness towards using Artificial Intelligence (AI) /Chatbots to interact with financial service providers. As household budgets become more pressured with interest rate hikes and high inflation is the adoption of these services likely to increase?
With the rapid digitalization of the financial services purchase journey since COVID-19, this quarter we assess how the current purchase journey matches up with customer expectations, and where financial services provider can further optimize the interactions to drive purchase.
With rising inflation, consumers in most markets are expecting to spend more in 2023, particularly on Groceries and Holidays and trips. With that in mind, most consumers are looking to purchase their holiday gifts mainly based on how they can get the best deals, including using the reward points or cashback from their credit cards to optimize their holiday spending.
Despite the expected increase in spending, most are still largely optimistic about the economy in 2023. Read this edition to find out more on how consumers are planning their spending in 2023.
Financial scams have been in the forefront of concern for many markets during the pandemic when most of the population shifted to a more heavily virtual lifestyle. With that, we explore consumer attitudes towards scams, the level of protection they perceive they get from financial services players and the impact scams have on their bank choice.
For our feature article, in collaboration with NielsenIQ Indonesia, OCBC NISP launched the second edition of their annual OCBC NISP Financial Fitness Index (FFI), which spotlights on the overall behavior and attitude of the Indonesian youth towards financial management. We provide a snippet of the results in this edition here.
At NielsenIQ, we have identified 18 “big bets” that industry and government leaders are investing in and are likely to have the largest impact on the global market, including Financial Services. In this edition, we explore three of these key transformative ideas that are set out to change the way people buy, save, insure, and invest.
In our market snapshot, we look at how 12 key markets differ in their current landscape for newer financial products like Buy Now Pay Later (BNPL), cryptocurrency and NFTs, as well as the evolving preferences for credit card rewards as consumers increase their spending.
For this edition of Financial Markets by Quarter, we are covering three areas of interest: cryptocurrency, Environmental, Social and Governance (ESG) and consumers’ financial readiness to weather through any major crisis of the sort. As the feature article for this quarter, we shine some spotlight on cryptocurrency.
2021 was a year of action in this blockchain space. Bitcoin and several other NielsenIQ’s publications for the financial services industry cryptocurrencies hit an all-time high while some also hit record low. With this level of volatility, are financial consumers and regulatory authorities embracing such financial instruments the same way across markets? Some of our Financial Vertical Leaders have shared their point of view as well as observations on their markets.
Syndicated brand tracking for insurance
Unlock insights across insurance sectors with NIQ’s Syndicated Brand Tracker for Insurance reports. Get insights about health insurance, motor insurance, or life insurance.